REFUND POLICY

Refund Policy for Smartbonny.com

Effective Date: February 1, 2024

Shopmovies Limited, the operator of Smartbonny.com (“we”, “us”, or “our”), is committed to providing a satisfactory experience to our customers. This Refund Policy outlines our guidelines regarding refunds for the services we offer.

  1. Eligibility for Refunds:
    • Refunds may be issued in accordance with the terms outlined in this policy and applicable law.
    • Eligibility for refunds may vary depending on the type of service purchased and the specific circumstances of the transaction.
  2. Service Description:
    • Smartbonny.com offers online services for freelancers, including job postings, project management tools, and payment processing services.
  3. Refund Requests:
    • Refund requests must be submitted in writing to contact@smartbonny.com within 5 days of the purchase date.
    • In your refund request, please provide the following information:
      • Your name
      • Order number
      • Description of the service purchased
      • Reason for the refund request
  4. Grounds for Refunds:
    • We may issue refunds under the following circumstances:
      • Service Not Rendered: If we fail to provide the service as described on our website.
      • Technical Issues: If technical problems prevent you from accessing or using the service.
      • Dissatisfaction: If you are dissatisfied with the service for any reason, subject to our discretion.
  5. Non-Refundable Services:
    • Certain services offered on Smartbonny.com may be non-refundable, as indicated at the time of purchase or in our terms and conditions.
    • Fees paid for third-party services or products are non-refundable and subject to the refund policies of the respective third-party providers.
  6. Processing of Refunds:
    • Refunds will be processed within 7 business days of approval.
    • Refunds will be issued using the original method of payment unless otherwise agreed upon.
    • We reserve the right to withhold or deny refunds if we determine, in our sole discretion, that the refund request does not meet the criteria outlined in this policy.
  7. Contact Us:
    • If you have any questions or concerns about our Refund Policy, please contact us at contact@smartbonny.com or write to us at the following address: Shopmovies Limited Satellite Town, Lagos.

Please review our Refund Policy carefully before making a purchase. By using our services, you agree to abide by the terms and conditions outlined in this policy. This Refund Policy is subject to change without prior notice, and any updates will be posted on our website.